Privacy Policy

1.1. Raw Diaries LLP ("Company", "we", "us" and "our") respects the privacy of its users accessing its website at www.rawdiaries.in ("Website"). For the purposes of this privacy policy ("Privacy Policy") and wherever the context so requires "you", "your", "yourself", "user" shall mean any natural or legal person who accesses or uses the Website (including but not limited to customers, employees, service providers, vendors, suppliers and manufacturers) and in the event that a natural person is representing a business entity, reference to such terms shall include a reference to the business entity.

1.2. The Company has adopted this Privacy Policy, in compliance with the provisions of applicable laws, to inform you of what information we collect from you through the Website, how we collect the information, how we may use it and the steps we take to protect it.

1.3. The Company has provided this Privacy Policy to familiarise you with:

• The type of data or information that you share with or provide to Company and that Company collects from you;
• The purpose for collection of such data or information from you;
• Company's information security practices and policies; and
• Company's policy on sharing or transferring your data or information with third parties.

1.4. The capitalized words and expressions used in this Privacy Policy and not defined herein but defined in the Information Technology Act 2000 ("IT Act"), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules") and The Digital Personal Data Protection Act, 2023 ("DDP Act") will have the meanings assigned to them thereunder.

1.5. Please note that usage of the term Personal Information includes Sensitive Personal Data or Information ("SPDI"), wherever appropriate and/or mandated under the IT Act, DDP Act and the SPDI Rules.

2.1. The "Information" provided by you to Company or collected from you by Company may consist of "Personal Information" and "Non-Personal Information".

2.2. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:

• Your user-name along with your password;
• Your name;
• Your address;
• Your telephone number;
• Your e-mail address or other contact formation;
• Your date of birth;
• Your gender;
• Information regarding your transactions on the Website, (including sales or purchase history);
• Your financial information such as bank account information or credit card or debit card or other payment instrument details including one-time password;
• Internet protocol address;
• Any other Information that you provide during your registration process, if any, on the Website;

2.3. Such Personal Information may be collected in various ways including during the course of you availing certain services offered on the Website. Such instances include but are not limited to making an online purchase, participating in any online survey or contest, communicating with Company's customer service by phone, email or otherwise or posting user reviews on the items available on the Website.

2.4. We may receive Personal information about you from third parties, such as social media services, commercially available sources and business partners. If you access Website through a social media service or connect a service on Website to a social media service, the information we collect may include your user name associated with that social media service, any information or content the social media service has the right to share with us, such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service.

2.5. You represent that the Personal Information you provide to us from time to time is and shall be correct, current and updated and that you have all the rights, permissions and consents to provide such information.

3.1. The Company does not disclose, transfer, trade, rent or sell your Personal Information in any manner, except as specified herein or if you express your consent towards the same.

3.2. Information provided by you is used only:

• To facilitate your use of the Website;
• To respond to your concerns, inquiries or address your requests for information about the various services we offer;
• To provide you with information about Company's services/products and send you information, materials and offers from the Company;
• To send you important information regarding the Website, changes to Company's terms of service and various policies and/or other miscellaneous information;
• To send you surveys and marketing communications that the Company believes may be of interest to you;
• To personalize your experience on our Website;
• To complete and fulfill your purchase, if you purchase any content or avail of any service from the Website;
• To administer product downloads;
• To conduct internal reviews and data analysis for the Website;
• To improve the services, content and advertising on the Website;
• For employment purposes such as payrolling and recording attendance;
• For the purpose of payment to service providers, vendors, suppliers and manufacturers;
• To protect the integrity of the Website; and
• To comply with legal requirements and disclosures provided under the laws of India.

3.3. Your Information will be kept confidential to the maximum possible extent and in accordance with the provisions set out herein.

5.1. The security of your Information is very important to the Company. We use reasonable security measures, at the minimum those mandated under the applicable laws, to safeguard and protect your Information. You accept the inherent security implications of providing privacy to your Information shared with us and you will not hold us responsible for any breach of security or the disclosure of Information unless we have been grossly and wilfully negligent.

5.2. We may enter into agreement with third parties (in or outside of India) to store your Information. These third parties may have their own security standards to safeguard your information or data and we will on commercial reasonable basis require such third parties to adopt reasonable security standards to safeguard your information / data.

5.3. Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your Information, if such loss, damage or misuse is attributable to a Force Majeure Event.

5.4. In the event of any breach of your Personal Information, the Company will, without unreasonable delay, notify you of it by email or fax and take appropriate measures in compliance with the provisions of applicable laws.