Terms and Conditions

The Terms and Conditions define how a user interacts with our services and lays down the company's stand on the said usage of service. This document governs the relationship a user/ customer has with our services. Upon acceptance, a user will by default be agreeing to all the clauses mentioned below.

1.1 Raw Diaries: LLP incorporated under the Limited Liability Partnership Act, 2008 which curates the Scheduled Trips/ trips mentioned over this website.

1.2 Scheduled Trip: A scheduled trip refers to a journey that has been planned with specific dates, times, and activities outlined. This often includes details such as transportation arrangements, accommodation bookings, and a daily itinerary of activities or destinations. Essentially, it ensures that every aspect of the trip is organized and follows a set schedule.

1.3 Partners: Independent partners are typically individuals or businesses that collaborate with the travel company on a non-exclusive basis. These partners operate independently but work together to provide a range of services or products to enhance the travel experience. Examples include:

• Local tour guides who offer specialized tours and experiences.
• Accommodation providers like boutique hotels or vacation rentals.
• Transportation services such as car rentals or private drivers.
• Activity providers offering excursions, adventure sports, or cultural experiences.

In exceptional circumstances, the tour price may be subject to change based on the following factors:

• The number of participants joining the trip.
• Any unforeseen increases in fuel and public transportation costs.
• Newly imposed or increased government fees and taxes.

Raw Diaries will make every reasonable effort to notify customers of any such price increase at the earliest opportunity. Customers are required to pay the adjusted amount prior to the scheduled departure.

Tour prices are dynamic; early bookings may benefit from lower rates, while last-minute bookings may incur higher costs. The prices listed in the brochure are based on the prevailing rates at the time of publication and are subject to change prior to departure. Any price increases must be paid in full before the commencement of the trip.

3.1 Limited Amenities: While we strive to select accommodations that offer the best value within the trip budget, certain locations, particularly remote areas, may have limited amenities. These may include the absence of 24/7 electricity, hot water, or Wi-Fi.

3.2 Similar Accommodation: For larger groups, it may be necessary to book multiple hotels due to limited room availability in a single establishment. In such cases, the rooms may not be identical, though we will endeavor to ensure they are as similar as possible.

3.3 Special Requests: Any special requests, such as early check-in or specific room preferences, are subject to availability upon arrival. Any additional charges incurred as a result of these requests will be the responsibility of the customer.

3.4 Meal Plans: Meals are generally provided as set menus or buffets and do not include à la carte options. Items such as snacks, drinks, soups, and desserts may not be included. Any additional orders beyond the itinerary will be charged separately, and the customer will be responsible for their payment.

3.5 Alcohol: While we do not endorse the consumption of alcohol in high-altitude areas, should you choose to consume alcohol in hotels or rooms, you must adhere to the hotel's regulations.

3.6 Triple Sharing Rooms: In rooms designated for triple sharing, an extra mattress will be provided instead of a full extra bed.

3.7 Water and Electricity: In hilly regions, water and electricity may be limited. Some hotels may have fixed schedules for hot and cold water. We apologize for any inconvenience and appreciate your cooperation.

3.8 ID Requirement: In compliance with government regulations, all guests are required to present a valid photo ID at check-in. This is mandatory for a smooth check-in process.

3.9 Camp Accommodations: Campsites offer basic amenities, and due to their remote locations, facilities such as running hot water and electricity may not be available. We appreciate your understanding and cooperation.

4.1 Extra Uses of Hired Vehicle: The cost of the hired vehicle (car or coach with driver) does not include additional usage beyond the specified transfers or sightseeing as outlined in the itinerary, unless explicitly stated.

4.2 Usage of a Rented Vehicle: The rider/driver must possess a valid driving license for operating the rental bike or car and must carry it at all times during the trip with Raw Diaries.

Both the rider and the pillion are jointly responsible for any damage to the rental vehicle during their use, including damage caused by accidents or incidents beyond the control of Raw Diaries.

4.3 Possible Delays: Due to unforeseen events such as traffic, strikes, or other reasons, the vehicle may be delayed. We request your patience and ask that you board the vehicle promptly upon its arrival to avoid further delays.

4.4 No AC in Hilly Regions/Winters: In hilly areas or regions where the temperature is below 15 degrees Celsius, hired vehicles are unlikely to have air conditioning.

4.5 Volvo Bus: The Volvo bus service from the starting point of the tour is provided by a third party. While we strive to select the best service providers, Raw Diaries cannot be held responsible for any delays or breakdowns.

4.6 Missed the Bus: If you miss the bus at the scheduled departure time, we will not be able to stop the bus or provide a refund. To avoid such situations, please ensure you arrive at the boarding location on time.

4.7 Lunch/Dinner Stops: The Volvo bus will stop for lunch and dinner at predefined locations chosen by the vendors.

5.1 Itinerary/Brochure: Participants are required to adhere to the trip schedule as outlined in their respective trip itineraries or brochures. No refund claims will be entertained for failure to join group activities on time or for deviations from the itinerary at the participant's discretion.

5.2 Unused Services: No refunds will be provided for any unused services if a participant leaves the trip for personal reasons, including illness or loss of travel documents.

5.3 Scheme Changes: We reserve the right to modify or withdraw any discounts or offers at any time, unless explicitly stated otherwise.

5.4 Rights to Amend the Itinerary: Once the trip has commenced, it will proceed according to the finalized itinerary. However, in the event of circumstances beyond our control, we reserve the right to amend all or parts of the itinerary to ensure the safety, best experience, and well-being of our customers.

5.5 Behavior: We reserve the right to remove any participant from the trip if their behavior disrupts the experience for others.

At Raw Diaries, we are dedicated to sharing the magic of our tours through captivating photos, thrilling videos, and engaging brochures. During your tour, we may capture memorable moments through photography, videography, or audio recordings for use on our website, social media platforms, and other promotional materials.

You reserve the right to request the removal of any photo or video involving you from our social media platforms if you find it reasonably objectionable. We will promptly comply with such requests.

If you prefer not to be included in our social media content, please inform us before the trip so that our team can respect your preference while capturing moments of other travelers.

Before commencing your adventure, it is essential to ensure that all your travel documents, including visas and other necessary paperwork, are in order. Additionally, you must bring a valid ID and confirm that you are at least 18 years old to join the tour. Please note that if you are denied entry to a country or location, we will not be able to issue a refund. Furthermore, possessing a valid motorcycle license and any required documentation is mandatory.

To finalize the trip, complete payment should be received before the date of Scheduled Trip. The initial token amount ('Booking Amount") should be paid in advance according to the following policies.

Payment to be made either to Company Account or can be paid through payment gateway or via UPI mentioned in the trip Itinerary. Details Below:

10.1 No cancellations will be taken over call or WhatsApp message. Please reply to the email of payment receipt that you have received at the time of booking. In case you have not received the email, or in rare case of you not getting a response from us within 72 hours, please write to us on contact@rawdiaries.in with a screenshot of the payment, transaction id and subject as" <Cancellation> <Trip Name> <Month>.

10.2 Free cancellation prior to 30 days: In case you cancel your slot prior to 30 days from the date of departure of the Scheduled Trip - you are eligible for a full refund of any amount paid (including booking amount) minus the applicable GST. The payment will be sent to your bank account within 7 to 10 working days from the date of approval of the cancellation claim by Raw Diaries. You can also opt for a credit note from Raw Diaries in accordance with Clause 11 of these Terms and Conditions.

10.3 Booking Amount is non-refundable (within 30 days from the departure date of the Scheduled Trip): Cancellations made within 30 days, from the departure date of the Scheduled Trip or trips, shall not be eligible for a refund of the Booking Amount, in the form of cash. Any refund of the booking amount, if applicable, shall be issued exclusively in the form of a credit note in accordance with Clause 11 of these Terms & Conditions.

The refunds mentioned in the chart below are subject to a deduction of GST in accordance with Clause 11 of these Terms and Conditions.

10.4 GST: Any GST charged on any transaction will not be refunded.

10.5 Pending Refund: Any refund pending on your booking will be credited to the same mode of payment through which you paid in 7-10 working days after the Refund has been confirmed by Raw Diaries in accordance with Clause 9,10 & 11 of these Terms and Conditions.

10.6 Remaining Amount: Anything over and above the actual liability under Cancellation charge (see Chart under Clause 10.3, Cancellation Policy).

10.7 Cancellation due to Non-Payment: To secure your booking, it's crucial to make payments within the stipulated time (see Chart under Clause 9, Payment Policy). Failure to do so may result in the cancellation of your booking along with associated fees.

10.8 Refund: For refund requests, our team will determine the appropriate amount as per our policy stipulated under these Terms & Conditions (see Clause 9, 10). Please allow us 7 to 10 days to process your refund request. Please note that no refunds will be provided for unused services.

11.1 A Customer is eligible for a credit note of any amount paid (excluding the applicable GST calculated at 5%, subject to the Payment and the Cancellation policy (Clause 9, 10 of these Terms & Conditions).

11.2 A credit note cannot be used in lieu of the Booking Amount: If a person wants to use the credit note for any future trip, he is supposed to pay the Booking Amount first (booking amount depends on the trip vertical) and then the credit note will be adjusted from the rest of the due amount. In case the credit note is of a higher amount than that of the new trip cost then the differential amount will be converted into credit note only.

For e.g.: If a credit note of INR.10,000 was issued and the customer wants to use the same for the trip having a cost of INR. 8,000 and let's say the customer paid INR.2,000/- as the booking amount the trip. Then INR. 6,000 will be adjusted from the credit note of INR.10,000. A fresh credit note of INR. 3,000 will be issued to the customer.

11.3 A Credit note can be used within one year from the date of issue of the credit note (i.e. from the time credit note is received on the registered email id of the customer).

11.4 Credit notes cannot be clubbed. i.e. multiple credit notes cannot be used for a single trip.

11.5 A credit note is strictly non-transferable and may only be utilized by the individual to whom it is issued.

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